Aurelio gives your team a complete memory of every VIP guest — their preferences, history, and the moments that matter — so you can deliver legendary hospitality at scale.
Every preference, every story, every moment — accessible in seconds before your guest walks through the door.
Room preferences, drink orders, dining needs, dietary restrictions, and private staff notes — all in one profile your entire team can access.
Every stay logged with room assignments, special requests, and staff observations. Build a complete picture of each guest's relationship with your property.
Automatically flagged 7 days before a VIP's birthday. Never miss the opportunity to make a guest feel truly remembered.
Guests who haven't visited in 30+ days surface automatically. Know who needs a personal touch before they choose a competitor.
Classify guests as Active, VIP, Inactive, or Blacklisted. Tag them with custom labels like wine-collector or early-riser.
Find any guest by name, email, or phone in milliseconds. Filter by status or tag. Built for front-desk speed.
Aurelio surfaces the alerts that matter — before your team even thinks to ask. Walk into your shift knowing exactly who needs attention today.
See Live Alerts →The admin dashboard is ready. Add your first VIP guest in under 60 seconds.
Open Guest Dashboard →